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IDProjectCategoryView StatusDate SubmittedLast Update
0001065K18X001.00 SKB SWANSW Issuepublic2021-01-04 09:582021-12-22 10:28
Reporter(SW) Jason LingAssigned To(ALTech) Wooshin Kang Due Date
PrioritynormalSeveritys2-severeReproducibilityalways
Status closedResolutionfixed 
Summary0001065: Setupwizard crash and restart.
DescriptionHi Mr. Kang,

When we boot to Setupwizard, We will see the black screen for about one second, at this time we will see the following log

Could you check the following log with the owner (isqms) ?

01-04 09:53:49.022 3488 3488 E AndroidRuntime: FATAL EXCEPTION: main
01-04 09:53:49.022 3488 3488 E AndroidRuntime: Process: com.skb.isqms, PID: 3488
01-04 09:53:49.022 3488 3488 E AndroidRuntime: java.lang.RuntimeException: Unable to start receiver com.skb.isqms.AgentBroadcastReceiver: java.lang.IllegalStateException: Not allowed to start service Intent { cmp=com.skb.isqms/.AgentService }: app is in background uid UidRecord{d0c8835 u0a28 RCVR idle change:uncached procs:1 seq(0,0,0)}
01-04 09:53:49.022 3488 3488 E AndroidRuntime: at android.app.ActivityThread.handleReceiver(ActivityThread.java:3797)
01-04 09:53:49.022 3488 3488 E AndroidRuntime: at android.app.ActivityThread.access$1400(ActivityThread.java:219)
01-04 09:53:49.022 3488 3488 E AndroidRuntime: at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1870)
01-04 09:53:49.022 3488 3488 E AndroidRuntime: at android.os.Handler.dispatchMessage(Handler.java:107)
01-04 09:53:49.022 3488 3488 E AndroidRuntime: at android.os.Looper.loop(Looper.java:214)
01-04 09:53:49.022 3488 3488 E AndroidRuntime: at android.app.ActivityThread.main(ActivityThread.java:7356)
01-04 09:53:49.022 3488 3488 E AndroidRuntime: at java.lang.reflect.Method.invoke(Native Method)
01-04 09:53:49.022 3488 3488 E AndroidRuntime: at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:492)
01-04 09:53:49.022 3488 3488 E AndroidRuntime: at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:930)
01-04 09:53:49.022 3488 3488 E AndroidRuntime: Caused by: java.lang.IllegalStateException: Not allowed to start service Intent { cmp=com.skb.isqms/.AgentService }: app is in background uid UidRecord{d0c8835 u0a28 RCVR idle change:uncached procs:1 seq(0,0,0)}
01-04 09:53:49.022 3488 3488 E AndroidRuntime: at android.app.ContextImpl.startServiceCommon(ContextImpl.java:1616)
01-04 09:53:49.022 3488 3488 E AndroidRuntime: at android.app.ContextImpl.startService(ContextImpl.java:1571)
01-04 09:53:49.022 3488 3488 E AndroidRuntime: at android.content.ContextWrapper.startService(ContextWrapper.java:669)
01-04 09:53:49.022 3488 3488 E AndroidRuntime: at android.content.ContextWrapper.startService(ContextWrapper.java:669)
01-04 09:53:49.022 3488 3488 E AndroidRuntime: at com.skb.isqms.AgentBroadcastReceiver.onReceive(AgentBroadcastReceiver.java:16)
01-04 09:53:49.022 3488 3488 E AndroidRuntime: at android.app.ActivityThread.handleReceiver(ActivityThread.java:3788)
01-04 09:53:49.022 3488 3488 E AndroidRuntime: ... 8 more
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(ALTech) Wooshin Kang

2021-01-05 09:45

developer   ~0005695

I have created jira ticket for SKB. I will inform you if any update.

(SW) River Wong

2021-12-22 10:28

developer   ~0008987

Issue is gone when testing v19.531.20.

Issue History

Date Modified Username Field Change
2021-01-04 09:58 (SW) Jason Ling New Issue
2021-01-04 09:58 (SW) Jason Ling Status new => assigned
2021-01-04 09:58 (SW) Jason Ling Assigned To => (ALTech) Wooshin Kang
2021-01-05 09:45 (ALTech) Wooshin Kang Note Added: 0005695
2021-12-22 10:28 (SW) River Wong Status assigned => closed
2021-12-22 10:28 (SW) River Wong Resolution open => fixed
2021-12-22 10:28 (SW) River Wong Note Added: 0008987